Get in Touch With Us
Got a question about something you read on tvwatchus.com, spotted an outdated detail on our list of sweepstakes casinos, or want to suggest a platform we haven't covered yet? This page explains the best way to reach us and what you can expect once you do.
How to Get in Touch
Email is the most reliable way to reach our editorial team. Send your message to [email protected] and we'll do our best to respond within a couple of working days. Please avoid sending sensitive personal information such as ID documents or account passwords — we don't need them, and any verification for a sweepstakes casino account should go directly through that operator's own support channels, not through us.
Adding a short summary of what your message is about — a review query, a correction, a feedback point — helps us route it to the right person and get back to you faster.
What We Can Help With
- Questions about our coverage — if anything about how we assess sweepstakes casinos, sweeps coins, or Gold Coin and Sweeps Coin (SC) redemption is unclear, ask us to explain it in plain terms.
- Corrections and updates — welcome bonuses, eligible states, and redemption terms at social casinos change often. If you notice something on our site that looks out of date, we want to know so we can check it.
- Suggestions for platforms to review — if you've come across a new sweepstakes casino you think belongs on our radar, tell us about it.
- Partnership or media enquiries — if you represent an operator or another business and would like to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible play concerns — if you or someone you know is finding it difficult to keep play under control, mention this in your message and we'll point you towards relevant support resources.
What We Can't Help With
We're an independent comparison and review site, not a sweepstakes casino operator, so there are some things we simply can't do for you. We can't process redemptions, verify your identity, access your account balance, or resolve a dispute over a specific transaction. For any of those, you'll need to contact the operator directly through the support channel listed on its own site, since only they hold your account details and can act on them.
We also can't confirm whether a particular platform is legal for you to use in your state. Sweepstakes casino availability varies by state, operators set their own eligibility rules, and laws in this space change fairly often. If you have a question about whether a site can legally serve you, the operator's own terms and your state's current rules are the places to check, not us.
Why Reader Feedback Matters to Us
Our reviews and rankings, including the ones covering options like Crown Coins, SplashCoins, and the rest of the operators we track, are based on researching public terms, promotional structures, and game libraries — not on placing wagers or making purchases ourselves. Commission from any operator we link to never decides where it lands in our rankings. Reader corrections are one of the few outside checks we have on accuracy, which is exactly why we take them seriously and follow up on every one we receive.
If you're also researching options outside the sweepstakes model, our page on trusted non GamStop casinos in the UK may be a useful comparison point, though note that page covers a different market and legal framework entirely.
Response Times and What Happens Next
A real person on our team reads and replies to every message — we don't rely on automated replies as a substitute for an answer. Most messages get a response within two working days, though it can take a little longer during busier periods. If your enquiry needs input from more than one person on the team, we'll let you know it's taking a bit longer rather than leaving you waiting without word.
We're grateful for the time readers take to write in, whether it's a quick correction or a longer note about their experience with a platform we've covered. It genuinely shapes how we keep tvwatchus.com accurate and useful going forward.